:root{--bg:#f3f5f4;--ink:#183831;--muted:#788780;--line:#e1e8e3;--accent:#145a49;--mint:#dff5e9;--white:#fff;font-family:Inter,Arial,sans-serif;color:var(--ink);font-size:14px}*{box-sizing:border-box}body{margin:0;background:var(--bg)}button,input,select,textarea{font:inherit}button,a{touch-action:manipulation}button{cursor:pointer}button:disabled{opacity:.45;cursor:not-allowed}button:focus-visible,a:focus-visible,input:focus-visible,select:focus-visible,textarea:focus-visible{outline:3px solid #60bb9a;outline-offset:3px}a{color:inherit;text-decoration:none}h1,h2,h3,p{margin:0}h1{font-size:36px;letter-spacing:-1.5px;line-height:1.16;font-weight:600}h2{font-size:21px;letter-spacing:-.6px;font-weight:600}h3{font-size:16px;margin:20px 0 10px}p{color:var(--muted);line-height:1.7;margin-top:10px}small,.small{font-size:12px;color:var(--muted);line-height:1.6}button{border:0;color:inherit;background:none}input,textarea,select{width:100%;border:1px solid var(--line);border-radius:10px;padding:12px 13px;background:var(--white);color:var(--ink);min-height:44px}textarea{min-height:90px;resize:vertical}label{display:flex;flex-direction:column;gap:8px;font-size:13px;font-weight:500;margin:16px 0}fieldset{border:1px solid var(--line);border-radius:12px;padding:12px}legend{font-size:12px;color:var(--muted)}.primary,.secondary,.danger{display:inline-flex;align-items:center;justify-content:center;gap:8px;padding:12px 18px;border-radius:10px;min-height:44px;font-size:13px;font-weight:600;white-space:normal}.primary{background:var(--accent);color:#fff}.primary:hover{background:#0b4738}.secondary{background:#f2f6f3;border:1px solid var(--line)}.danger{color:white;background:#bd4848}.full{width:100%;margin-top:18px}.text-link{color:var(--accent);font-weight:600;font-size:12px;padding:8px 0}.eyebrow{display:block;letter-spacing:1.8px;font-size:10px;font-weight:600;color:var(--muted);margin-bottom:12px}.chip{display:inline-flex;align-items:center;gap:6px;border-radius:7px;background:#f0f2f0;padding:6px 10px;font-size:11px;white-space:nowrap}.chip.mint{background:var(--mint);color:#1a7455}.code{font-family:Consolas,monospace;font-weight:600;letter-spacing:1px;color:var(--accent);background:#edf4ef;border:1px solid #d9e6dc;padding:8px 11px;border-radius:8px;display:inline-block}.row-actions{display:flex;flex-wrap:wrap;align-items:center;gap:12px}.alert{padding:18px;background:#fff1ed;border:1px solid #f4cabc;border-radius:12px;color:#894735;margin-bottom:20px;line-height:1.7}.alert button{margin-left:14px}.ops-shell{display:flex;min-height:100vh}.ops-sidebar{width:250px;position:fixed;inset:0 auto 0 0;display:flex;flex-direction:column;padding:32px 20px 0;background:#102f29;color:#d0dfd9;z-index:10}.ops-logo{display:flex;align-items:center;gap:8px;color:white;font-size:29px;font-weight:600;letter-spacing:-1px}.ops-logo>span{background:#d5f4a3;color:#153b2b;border-radius:10px;width:32px;height:35px;text-align:center;font-style:italic}.ops-logo>small{font-size:10px;letter-spacing:.6px;margin:12px 0 0;color:#9aae9e}.ops-space{display:flex;justify-content:space-between;font-size:9px;letter-spacing:1.5px;color:#86a197;margin:40px 0 20px;padding:0 8px}.ops-space span{font-size:8px;color:#bde88d}.ops-sidebar nav{display:flex;flex-direction:column;gap:7px}.ops-sidebar nav button{text-align:left;display:flex;align-items:center;gap:13px;padding:13px 14px;font-size:13px;border-radius:9px;color:#a9c1b6;min-height:46px}.ops-sidebar nav button>span{font-size:18px;width:20px;text-align:center}.ops-sidebar nav button.selected{background:#274b3e;color:#e0f9cd}.ops-sidebar nav em{margin-left:auto;font-size:10px;font-style:normal;background:#416349;padding:3px 6px;border-radius:5px}.ops-sidebar-bottom{margin-top:auto;padding:35px 0 0}.ops-sidebar-bottom>button,.ops-sidebar-bottom>a{display:block;font-size:11px;color:#afc4ba;line-height:1.6;margin:10px 8px}.operator-identity{display:flex;gap:10px;align-items:center;border-top:1px solid #315046;padding:23px 0;margin-top:25px}.operator-identity>span{border-radius:50%;background:#46614b;color:#d6f1b8;width:35px;height:35px;display:grid;place-items:center}.operator-identity div{flex:1}.operator-identity b{display:block;font-size:12px;color:white}.operator-identity small{color:#9ab4a6;font-size:10px}.ops-main{margin-left:250px;min-width:0;flex:1}.ops-topbar{height:80px;padding:0 40px;display:flex;align-items:center;justify-content:space-between;border-bottom:1px solid var(--line);background:white;font-size:12px}.ops-breadcrumb{color:#95a49b;margin-right:12px}.operator-availability{display:flex;align-items:center;gap:8px;border:1px solid var(--line);padding:6px 10px;border-radius:99px}.operator-availability button{padding:5px;font-size:11px}.status-dot{width:7px;height:7px;border-radius:50%;background:#b0bcb3}.status-dot.online{background:#43ae77}.ops-content{max-width:1550px;margin:auto;padding:38px 40px 0}.ops-pageheading{display:flex;justify-content:space-between;gap:25px;align-items:center;margin-bottom:30px}.ops-pageheading p{font-size:12px;margin-top:12px}.ops-search{display:flex;align-items:center;gap:12px;background:white;border:1px solid var(--line);border-radius:12px;padding:0 15px;min-width:290px}.ops-search input{border:0;background:none;font-size:12px;padding-left:0}.ops-search>span{font-size:25px}.metrics{display:grid;grid-template-columns:repeat(4,1fr);gap:18px;margin-bottom:24px}.metric{background:white;border:1px solid var(--line);border-radius:15px;padding:21px}.metric>span{display:block;font-size:12px;color:var(--muted)}.metric strong{font-size:37px;display:block;margin:18px 0 7px;font-weight:500;letter-spacing:-1.5px}.metric small{font-size:10px}.overview-grid{display:grid;grid-template-columns:1.6fr 1fr;gap:22px}.ops-card{background:white;border:1px solid var(--line);padding:25px;border-radius:16px;margin-bottom:24px;min-width:0}.section-title{display:flex;justify-content:space-between;align-items:center;gap:15px;margin-bottom:20px}.section-title p{font-size:12px}.queue-row{display:flex;align-items:center;gap:16px;padding:20px 0;border-top:1px solid var(--line)}.queue-position{border:1px solid #e1e8df;background:#f5f7ef;width:38px;height:38px;display:grid;place-items:center;border-radius:11px;flex-shrink:0}.queue-row>div{flex:1;min-width:0}.queue-row b{font-size:13px}.queue-row small{display:block;margin-top:5px;font-size:10px}.queue-row .primary{font-size:11px;padding:10px 14px}.ops-empty{text-align:center;padding:48px 12px;color:#889a8d}.ops-empty>span{font-size:40px}.ops-empty h3{font-size:16px;font-weight:500}.ops-empty p{font-size:12px}.dark-card{background:#e7edda;border-color:#dce5ce;padding:30px;display:flex;flex-direction:column;align-items:flex-start}.dark-card h2{font-size:26px;line-height:1.2}.dark-card p{font-size:12px}.operator-code{font:24px Consolas,monospace;display:block;margin:30px 0;color:#436146}.dark-card small{margin-top:20px;font-size:11px}.client-row{display:flex;align-items:center;gap:18px;border-top:1px solid var(--line);padding:19px 0}.client-row>div:nth-child(2){flex:1;min-width:0}.client-row b{display:block;font-size:13px;overflow-wrap:anywhere}.client-row small{display:block;font-size:11px;margin-top:7px;overflow-wrap:anywhere}.client-row .code{font-size:11px}.client-row .row-actions{justify-content:flex-end;max-width:230px}.client-row .secondary{font-size:11px;min-height:36px;padding:8px 13px}.client-row .text-link{font-size:10px}.setup-banner{padding:16px 21px;border:1px solid #d8e4c5;border-radius:12px;background:#eef3e6;font-size:12px;line-height:1.6;margin-bottom:24px}.setup-banner span{display:block;color:#708060;margin-top:4px}.ops-footer{display:flex;justify-content:space-between;padding:10px 0 24px;font-size:10px;color:#96a69b}.ops-overlay{position:fixed;inset:0;background:#102a2373;backdrop-filter:blur(5px);display:flex;justify-content:center;align-items:center;padding:24px;z-index:40}.ops-modal{background:white;border-radius:20px;max-width:560px;width:100%;padding:30px;max-height:calc(100dvh - 48px);overflow:auto;position:relative}.ops-modal.large{max-width:850px}.close-modal{position:absolute;right:16px;top:12px;font-size:28px;color:#87998b;padding:8px}.customer-cover{display:flex;gap:20px;align-items:center;background:#eef4e8;border-radius:15px;padding:26px;margin-bottom:24px}.customer-cover .code{margin-top:12px}.customer-initial{border-radius:16px;width:66px;height:66px;background:#d5e8c7;display:grid;place-items:center;font-size:27px}.profile-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:20px;margin:20px 0 28px}.profile-grid small{display:block;margin-bottom:8px}.profile-grid b{font-size:13px;overflow-wrap:anywhere}.history-row{display:flex;gap:20px;align-items:center;border-bottom:1px solid var(--line);padding:18px 0;font-size:12px;flex-wrap:wrap}.history-row>div{flex:1;min-width:180px}.history-row small{display:block;margin-top:6px;font-size:10px}.live-call{display:flex;justify-content:space-between;gap:20px;background:#153d31;color:#f1ffeb;padding:28px;border-radius:16px;margin-bottom:24px}.live-call .eyebrow,.live-call p,.live-call small{color:#b4d4bd}.call-actions{display:flex;flex-wrap:wrap;gap:10px;align-content:center}.live-call .call-actions{max-width:450px;justify-content:flex-end}.mood-options{display:flex;justify-content:space-around;gap:12px}.mood-options label{align-items:center;font-size:10px;cursor:pointer}.mood-options input{width:16px;height:16px;min-height:0}.mood-options span{font-size:28px}.settings-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:0 22px}.wide{grid-column:1/-1}.check{flex-direction:row;align-items:center;font-size:12px}.check input{width:17px;min-height:0;height:17px}.ops-card pre{white-space:pre-wrap;overflow-wrap:anywhere;padding:20px;background:#f1f5f0;border-radius:12px;margin:20px 0;font-size:12px}#notice{position:fixed;bottom:20px;left:50%;transform:translateX(-50%);padding:14px 20px;border-radius:10px;background:#142e26;color:white;z-index:100;max-width:90vw;font-size:12px;line-height:1.6;box-shadow:0 8px 20px #0002}#notice:empty{display:none}
/* Caller */
.support-client{background:white}.widget-head{height:88px;border-bottom:1px solid var(--line);display:flex;gap:12px;align-items:center;padding:20px 24px}.mini-mark{background:#d6edb9;color:#154a32;border-radius:10px;width:34px;height:36px;display:grid;place-items:center;font-size:30px;font-style:italic;font-weight:bold}.widget-head div{flex:1}.widget-head b{font-size:15px}.widget-head small{display:block;font-size:10px;margin-top:5px}.widget-head a{font-size:22px;padding:8px}.widget-body{padding:30px 26px;max-width:520px;margin:auto}.widget-body h1{font-size:30px;margin-bottom:15px}.widget-body p{font-size:13px;margin-bottom:16px}.widget-body .small{font-size:11px}.feature-line{padding:15px 0;margin:22px 0;border-top:1px solid var(--line);border-bottom:1px solid var(--line);font-size:11px;color:#5f7a69}.identity-chip{display:inline-flex;gap:12px;flex-wrap:wrap;background:#eef4e7;padding:10px 14px;border-radius:9px;font-size:12px}.call-orbit{width:92px;height:92px;background:#eef5e4;border:1px solid #d7e4c5;border-radius:50%;display:grid;place-items:center;font-size:34px;margin:18px auto 30px;color:#23553c}.widget-body:has(.call-orbit){text-align:center}.widget-body .call-actions{margin:25px 0;justify-content:center}.widget-body .call-actions button{border:1px solid var(--line);padding:12px;border-radius:10px;font-size:11px}.rating{display:flex;justify-content:center;gap:8px;margin:30px 0}.rating button{display:flex;flex-direction:column;gap:8px;align-items:center;background:#f3f7ed;padding:12px 16px;border-radius:12px;border:1px solid #dbe8cf;font-size:17px;min-height:65px}.rating button:hover{background:#d3ebad}.rating span{color:#8f9957;font-size:12px}
@media(min-width:700px){.support-client #support-client{max-width:560px;margin:40px auto;border:1px solid var(--line);border-radius:22px;overflow:hidden;box-shadow:0 20px 80px #123d2910}.support-client{background:var(--bg)}}
@media(max-width:1150px){.ops-sidebar{width:205px;padding:26px 14px 0}.ops-main{margin-left:205px}.ops-content{padding:30px 24px 0}.ops-topbar{padding:0 24px}.ops-pageheading{align-items:flex-start;flex-direction:column}.ops-search{width:100%}.overview-grid{grid-template-columns:1fr}.metrics{gap:10px}.metric{padding:17px}.client-row{flex-wrap:wrap}.client-row .row-actions{max-width:none;margin-left:auto}.live-call{flex-direction:column}.live-call .call-actions{justify-content:flex-start;max-width:none}}
@media(max-width:760px){.ops-shell{flex-direction:column}.ops-sidebar{width:100%;position:static;padding:18px 16px 12px}.ops-logo{font-size:25px}.ops-space{margin:18px 0 10px}.ops-sidebar nav{flex-direction:row;overflow:auto;gap:7px}.ops-sidebar nav button{white-space:nowrap;padding:9px 12px;font-size:11px;min-height:40px}.ops-sidebar nav button>span{display:none}.ops-sidebar-bottom{padding:8px 0 0;display:flex;gap:12px;align-items:center;flex-wrap:wrap}.operator-identity{border:0;padding:8px 0;margin:0 0 0 auto;gap:8px}.operator-identity>span{width:25px;height:25px;font-size:11px}.ops-sidebar-bottom>a{font-size:9px;margin:0}.ops-sidebar-bottom>button{font-size:10px;margin:0}.operator-identity small{display:none}.ops-main{margin-left:0}.ops-topbar{height:58px;padding:0 16px;gap:10px}.ops-breadcrumb{display:none}.ops-content{padding:26px 16px 0}h1{font-size:29px}.metrics{grid-template-columns:repeat(2,1fr);gap:12px}.metric strong{font-size:30px;margin:12px 0 5px}.ops-card{padding:20px}.section-title{align-items:flex-start}.section-title h2{font-size:18px}.client-row{gap:12px}.client-row>div:nth-child(2){min-width:160px}.client-row .row-actions{width:100%;justify-content:flex-start;margin:0}.profile-grid{gap:14px}.customer-cover{padding:18px}.customer-initial{display:none}.ops-overlay{padding:12px}.ops-modal{padding:24px;max-height:calc(100dvh - 24px)}.settings-grid{grid-template-columns:1fr}.wide{grid-column:auto}.ops-footer span{display:none}.queue-row{gap:10px}.queue-row .primary{padding:10px}.ops-search{min-width:0}.rating button{padding:12px 14px}.widget-body{padding:26px 22px}}
.auth-wrap{min-height:100vh;display:grid;grid-template-columns:1fr 1fr;align-items:center;max-width:1250px;padding:50px;margin:auto;gap:80px}.auth-card{background:white;border:1px solid var(--line);border-radius:24px;padding:45px;max-width:520px;width:100%}.auth-card:only-child{grid-column:1/-1;justify-self:center}.logo{display:flex;align-items:center;gap:8px;font-size:30px;font-weight:600;margin-bottom:50px}.logo>span{background:#d4edaa;border-radius:10px;width:34px;height:37px;display:grid;place-items:center;font-style:italic}.logo small{margin-top:11px;font-size:12px}.auth-card .eyebrow{font-size:9px}.auth-card h1{font-size:34px}.auth-card p{font-size:13px}.auth-card form{margin:28px 0}.auth-foot{font-size:10px;color:#809583;line-height:1.6}.auth-art{padding:30px}.auth-art>span{font-size:10px;letter-spacing:2px;color:#7f9681}.auth-art h2{font-size:48px;font-weight:500;line-height:1.16;letter-spacing:-2px;margin:28px 0}.auth-art p{font-size:13px}.art-lines{position:relative;height:200px;margin:40px 0}.art-lines i{position:absolute;width:190px;height:190px;border:1px solid #c5d7b6;border-radius:50%;background:#e4eddb60}.art-lines i:nth-child(2){left:75px}.art-lines i:nth-child(3){left:150px}.connection-status{display:flex;align-items:center;gap:8px;color:#5b7d66;font-size:11px}.connection-status i{width:6px;height:6px;background:#72a578;border-radius:50%}.connection-status button{font-size:20px;margin-left:10px}.crm-chart{height:200px;display:flex;gap:16px;margin-top:30px;align-items:stretch}.crm-chart>div{display:flex;flex:1;flex-direction:column;align-items:center;justify-content:flex-end;gap:8px}.crm-chart b{font-size:11px;font-weight:500}.crm-chart span{display:block;max-height:135px;height:var(--bar);min-height:6px;background:#b9d396;width:70%;border-radius:5px 5px 0 0}.crm-chart small{font-size:9px}.service-line{display:flex;gap:12px;align-items:center;margin:25px 0 15px;font-size:13px}.assistant-cards{display:grid;grid-template-columns:repeat(3,1fr);gap:18px}.assistant-card{border:1px solid var(--line);border-radius:14px;padding:24px;min-width:0}.assistant-symbol{display:block;color:#618946;font-size:29px;margin-bottom:20px}.assistant-card .code{font-size:10px;float:right}.assistant-card p{margin-top:3px}.assistant-card .row-actions{margin-top:25px}.assistant-card h3{overflow-wrap:anywhere}.detail-top{display:flex;align-items:center;justify-content:space-between;margin-bottom:22px;gap:15px;flex-wrap:wrap}.detail-tabs{display:flex;gap:12px;overflow:auto;margin-bottom:24px;border-bottom:1px solid var(--line)}.detail-tabs button{padding:14px 8px;white-space:nowrap;font-size:12px;color:#728577}.detail-tabs button.selected{border-bottom:2px solid var(--accent);color:var(--accent);font-weight:600}.detail-tabs small{background:#e6eddf;border-radius:4px;padding:2px 5px;font-size:9px}.record-search{display:flex;gap:10px;margin-bottom:20px}.record-row{width:100%;display:flex;align-items:center;gap:18px;text-align:left;padding:22px 0;border-bottom:1px solid var(--line)}.record-row>div{flex:1;min-width:0}.record-row b{font-size:13px;display:block;overflow-wrap:anywhere}.record-row small{display:block;font-size:10px;margin:7px 0}.record-row p{font-size:12px;margin:0;overflow-wrap:anywhere}.record-row .code{font-size:10px}.pagination{display:flex;justify-content:space-between;margin-top:25px}.message-content{white-space:pre-wrap;overflow-wrap:anywhere;padding:22px;background:#f3f6f0;border-radius:12px;font-size:14px;line-height:1.8}.message-content.user{background:#e9f1e3}.form-error{color:#a6463e!important}.personality-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:25px}.knowledge-row{padding:20px;background:#f6f8f3;border:1px solid #e4ebdf;border-radius:12px;margin:16px 0}details{border-top:1px solid var(--line);padding:22px 0}summary{cursor:pointer;font-size:14px;font-weight:600;margin-bottom:18px}.savebar{display:flex;gap:20px;align-items:center;justify-content:space-between;border-top:1px solid var(--line);padding-top:25px;margin-top:20px}.savebar span{font-size:11px;color:var(--muted)}.settings-grid input[type=color]{height:48px}.settings-grid label small{font-weight:400}.client-list .client-row small{max-width:360px}.ops-card .small{font-size:11px}.ops-card>p+button{margin-top:22px}
@media(max-width:1150px){.assistant-cards{grid-template-columns:repeat(2,1fr)}.auth-wrap{gap:30px;padding:30px}.auth-art h2{font-size:38px}.auth-art{padding:0}.art-lines i{width:140px;height:140px}.art-lines i:nth-child(2){left:50px}.art-lines i:nth-child(3){left:100px}.personality-grid{grid-template-columns:repeat(2,1fr)}}
@media(max-width:760px){.auth-wrap{display:block;padding:25px 16px}.auth-card{margin:15px auto;padding:30px}.auth-art{display:none}.assistant-cards{grid-template-columns:1fr}.personality-grid{grid-template-columns:1fr}.record-row{align-items:flex-start;gap:12px}.record-row .code{font-size:9px;padding:6px}.savebar{align-items:stretch;flex-direction:column}.detail-top .row-actions{width:100%;justify-content:space-between}.crm-chart{gap:8px}.ops-pageheading h1 br{display:none}.connection-status{font-size:10px}.detail-top .primary{font-size:11px}}
.ops-sidebar nav{scrollbar-width:none}.ops-sidebar nav::-webkit-scrollbar{display:none}

.phone-nav{display:block;padding:14px 18px;color:#d6f5e8;text-decoration:none;border-radius:12px;background:#27463c;margin-bottom:10px}